RevereSport Lifetime Warranty
All RevereSport products are inspired by athletes.
Back at RevereSport base camp we strive to create a smart fitness solution you can trust. The material, the buckles, the zippers are all rigorously tested by ourselves and then by our inspection team. With a return rate of less than 1% and thousands of products sold worldwide, we are proud of our products and we stand by each and every one with a Lifetime Warranty.
Our Simple Promise
If the workmanship of the product is defective we aim to repair or replace it for the lifetime of the product.
What is Covered
The RevereSport Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion (Maximum 1 replacement per any 12 month period). Contents of your bag, normal wear and tear, abuse and cosmetic wear and tear are excluded. ‘Lifetime’ is defined as the lifetime of the product not of the purchaser.
If there is a fault with your product within the lifetimes of the product or upon delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided that;
- The fault is clearly as a result of poor workmanship or faulty materials
- The fault is not the direct result of normal wear and tear or negligent actions
- We reserve the right to assess whether the fault meets the above criteria
- The request is outside of a 12 month period from any earlier replacement that may have taken place
- The replacement is to be shipped to the same country as the initial order confirmation.
- You are the original owner of the product
What is Not Covered
Normal Wear & Tear: We build our products to last but inevitably everything does eventually wear out. This warranty does not cover, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Accident, improper care, negligence are excluded. Normal wear and tear is the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”. (1) Fabric: Product fabric makes up 90% of most Eagle Creek products. If the fabric is discolored, degraded, de-laminated or deteriorated we may determine this to be end of “product life”. (2) If a major component fails due to years of use (such as a handle, strap or zipper) we may deem the product to have met its full life cycle.
Return Shipping Costs : Under the terms of RevereSport’s Lifetime Warranty, it is the customer’s responsibility to pay for the one way shipment cost to return the item to the RevereSport returns office (The item may not need to be returned at the discretion of RevereSport). If the product is covered under the Warranty, RevereSport will repair or replace the item at our discretion and return it to you via standard delivery, free of charge
How to Contact us
Contact us directly using the form below and you will receive a Warranty Return Authorization Number. This number must then be included with the returned item so we know it was from you. We always aim to respond within 24 hours or less.